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Testimonials

Below are some testimonials that our clients have submitted, please take the time to read them. If you are one of our clients and would like to submit your testimonial, please feel free to contact us.

Female Silhouette

Diane Taylor


I really enjoyed the training last week, clear, concise and presented in an informative and helpful manner.

Male Silhouette

Alan Young, Sands Hotel


I have just completed a Customer Complaints course with Gaynor which was very well run, superbly structured and enjoyable. Highly recommended.

Male Silhouette

Sian Gray, P&O Ferries Ltd


Joining a big organisation, in a new industry a personal objective of becoming confident on a complex booking system within 2 days seemed unrealistic. I am pleased this was achieved, this was down to the thorough preparation by the trainer, adequate planning and in-depth knowledge of the material being delivered.

I'm now able to use the system with ease, taking pressure off my peers to complete tasks on my behalf. Thank you Gaynor!

Male Silhouette

Cherry Bushell - General Manager at Sands Hotel


Gaynor was a delight to have deliver our customer service training at Sands Hotel, Margate. All members were engaged and took away lots of new techniques that are now in working progress. It was a real eye opener for many and we were very grateful to have Gaynor train the team!

Thank you so so much! We hope to welcome you back again soon for more training!

Female Silhouette

Sharon Lewis, Co-creator & Owner of Nightporter


Attended a Time Management & Maintaining a Positive Attitude session today. Gaynor was extremely professional, friendly and provided a lot of really useful & relevant information. I came away with a number of action points to enable me to work more effectively. Am sure my business will benefit as a result. Can highly recommend Gaynor as a trainer - her preparation, knowledge & professionalism were all excellent.

Female Silhouette

Shania Pullman, Sands Hotel


The Delivering Excellent Service course showed me the do's & don'ts when dealing with customers and the right approach to adopt. It was also nice to be with Managers, Supervisors & GSA's to be able to listen to everyone’s thoughts and opinions on customer service.

The biggest benefit I got from attending this course was understanding the importance of not only meeting customers needs - but also exceeding them.

Male Silhouette

Anna Basusi, P&O Ferries Ltd


Gaynor has been training various groups of people during induction sessions, dealing with complete beginners and also people that need to build on their existing knowledge.

The delivery is well presented and backed up with plenty of examples that make it easier to put in to perspective.

Gaynor has been mentoring and developing the test team according to their individual needs. Everyone appreciates the fact that Gaynor is approachable and always very helpful.